9.4 Field Report

9.4 Field Report

Overview: Lists reports received from the field, such as customer sites, with their complaint type and resolution status.

Purpose: Record field observations for a product, the actions taken and the resolution status.

MENU PATH Menu › Reports › Field Report

Procedure

1.      Click Add Field Report.

2.      Enter the Name and Description, and select the Complaint Type (see 3.5).

3.      Attach a supporting file if required, then submit the form.

Figure 9.3 – Field report list

Figure 9.4 – Add field report