10.1.1 Raise a Ticket

10.1.1 Raise a Ticket

Overview: A form for raising a new support ticket with a category, priority, description and optional attachment.

Purpose: Submit a new support ticket to the MES support team.

MENU PATH  Menu › MES Support › Create Ticket

Procedure

1.      Complete all details, including the Category and Priority.

2.      Attach a file if required.

3.      Click Create Ticket.

Figure 10.2 – Create ticket